Functional administrator

Systems that work. It sounds simple, but it doesn’t happen by itself. That's why the functional administrator plays a crucial role in many organizations.
The functional administrator ensures that users have the correct information, capabilities, and permissions to work with an application. As a functional administrator, you identify issues during use so that malfunctions can be resolved or improvements can be implemented.
A functional administrator thinks and acts critically, identifies problems, and looks for solutions and risks. As a functional administrator, you are highly organized and apply rules effectively.
A functional administrator has a strong understanding of organizational processes, methods, and techniques for information analysis and testing methodologies.
In larger organizations, you will encounter functional administrators. In smaller organizations, functional management of IT systems is often outsourced, and they may not have an in-house functional administrator.
A functional administrator resolves issues experienced by users. As a functional administrator, you are skilled at asking the right questions and listening carefully to thoroughly understand the problem. You are able to explain things clearly and effectively articulate the use of functionalities in writing, such as in documentation.